Reach people with a considered approach.
Evi supports outreach across approved channels and keeps each attempt connected to the account history, so the next contact starts with context.
A better path forunresolved debt
Rescova helps lenders and collection partners understand each person’s situation, offer realistic resolution options, and guide more accounts toward a positive outcome.
Say hello to EviStandard collection journeys work for some accounts.
But more reminders
aren’t always the answer.
Why?
When circumstances change or a plan no longer fits, people need a new path that starts with understanding their situation.
That is why we started Rescova to build new and empathic ways
to settle debt.
Enabling everyone
to become debt-free.
Introducing Evi,
the omnichannel
agent for collections
One seamless experience, helping everyone to become debt-free while achieving high collection rates for lenders and collection teams.
TRY IT FOR YOURSELF
Talk to Evi right here in your browser. Try a short, fictional invoice conversation, with you playing the customer.
Up to 3 minutes · Do not share real customer or payment detailsReady
Allow microphone access and start the simulation.
You
Evi
For troubleshooting, we store conversation transcripts and technical events for seven days. No audio recording is stored. The simulation does not replace legal or financial advice.
Evi guides the journey from first contact to resolution.
Verify before discussing the account
Sensitive account details appear only after the person and their authority are confirmed under the partner’s approved process.
Start with the person’s circumstances
Evi gathers the context needed to identify an appropriate next step, including when the account needs a person on the team to take over.
Offer a realistic way forward
Evi presents options within the partner’s rules and the person’s situation. The experience makes the next action clear without promising a one-size-fits-all answer.
Keep your team in control
Define what Evi may offer and which cases require human review. Your team can handle exceptions and approve decisions where needed.
Keep progress visible and plans current
Evi follows up on agreed steps, shows where the account stands, and helps the team respond when a plan needs to change.
Make the journey traceable
Keep interactions, proposals, approvals, and handoffs in a consistent account record so teams can understand what happened and why.
Thoughtful resolution
needs clear safeguards
Debt is personal.
The experience should be understandable for consumers and reviewable by the teams responsible for it.
Designed for the accounts your current process cannot resolve
Rescova works alongside your existing collection process and gives those accounts a more considered journey.
Another reminder isn’t always the answer. We started Rescova to understand what’s keeping people from paying and help them find a way forward that works in real life.
Robert JacobsFounder, Rescova
Questions before the demo?
Do the debtors know they are speaking with an AI?
Evi is introduced as a digital assistant at the beginning. The conversation is designed for short response times, interruptions, and natural dialogue. What matters is not imitating a human, but reliably understanding concerns, responding professionally, and handing over to your team when in doubt.
Does Evi replace our case workers?
No. Evi primarily handles recurring contact attempts and clearly defined conversations. Complex, disputed, or sensitive cases are handed over to your team. This way, your employees spend less time on unsuccessful calls and simple status conversations — and more time on cases that require human experience.
What decisions can Evi make on her own?
You determine the scope of action. This includes, for example, allowed number of installments, minimum amounts, payment deadlines, and possible discounts. Evi can only act within these approved rules. Agreements can additionally be reviewed and confirmed by a person before being sent.
What happens with objections, complaints, or hardship cases?
Evi does not decide disputed claims on her own and does not provide legal advice. If she detects an objection, complaint, hardship case, suspicion of fraud, or another defined exception, she stops the automated process and hands the case over with a conversation summary to a responsible person.
How does Evi prevent information from reaching the wrong person?
Before case-related information is disclosed, Evi can verify the called person based on criteria agreed upon with you. If the verification fails or another person answers, Evi does not reveal sensitive details. Wrong or outdated phone numbers are documented as a result.
How is our data protected?
Rescova is designed for use in sensitive processes. Data and core system components are processed and hosted in Germany. Access, conversations, decisions, and handovers are logged traceably. The specific processing, retention, and deletion are contractually and technically agreed with you before deployment.
How can Evi be integrated into our existing software?
A pilot can start with a CSV or Excel import. For production use, Evi can be connected to your leading collection, receivables, or CRM system via existing interfaces. This allows synchronizing case status, payments, and new cases without permanently maintaining parallel data sets.
Does Evi only communicate by phone?
Telephony is Evi’s core. Additionally, depending on your process and approved channels, she can send emails or SMS, for example for confirmations, reminders, or payment links. Contact times, number of attempts, and follow-up actions are defined together with you.
How can we test Evi?
We start with a clearly defined pilot: one portfolio, one specific conversation purpose, and jointly defined rules. Before launch, you test conversation flow and safety boundaries with sample data. During the pilot, we measure reachability, conversation outcomes, payment commitments, handovers, and processing effort, among other things. Only then do you decide whether and how to expand the deployment.
Does Evi detect voicemails, unreachable numbers, and wrong numbers?
Contact attempts and their results are captured in a structured way. These can include not reached, voicemail, callback request, wrong person, or wrong number, among others. Whether and what message is left on a voicemail is up to you.
What does Evi cost?
Costs typically consist of a platform fee and a usage-based telephony component. For a pilot, we define a fixed volume, a clear timeframe, and measurable success criteria upfront. This allows you to compare cost-effectiveness with your current process before scaling.